Letter To The Editor: Coffee, Tea Or Discourtesy?
Posted by on Mar 27, 2005 - 7:53:00 PM
To Whom It May Concern:
On Saturday, March 12th at the M’langes Cafe in
I witnessed a barrista treat a customer in a degrading and disrespectful manner.
The loyal, smartly dressed customer was sitting a window table, waiting for
friends to join her and purchase coffee and pastries as they have done
routinely for years. The barrista, assumed that she was loitering, accosted her
and told her to that she had to buy something, move to a smaller table or leave
immediately.When the distraught
customer told the barrista that she is a loyal customer and felt offended by
her uncalled for remarks. The barrista screamed out load in front of others
that her manager supports her antagonistic behavior. When the customer told the
manager about her rudeness, he seemed indifferent.
Clearly, the staff at M’langes has no regard for its patrons. What is the world
coming to? Are cafes designed for customers or only for the staff? Should
customers feel safe, relaxed and part of the human community in a coffee
establishment? Or should they feel threatened, insulted and strong-armed to buy
something immediately the moment they walk through the door? Must they expect
discourtesy as a side dish to go with their coffee and croissants?
Serving Bel Air, Benedict Canyon, Beverly Hills. Brentwood, Laurel Canyon, Los Feliz, Malibu, Pacific Palisades, Melrose, Santa Monica, Sherman Oaks, Studio City, Topanga, Canyon, Westwood & Hollywood Hills.