Serving Bel Air, Benedict Canyon, Beverly Hills. Brentwood, Laurel Canyon, Los Feliz, Malibu, Pacific Palisades, Melrose, Santa Monica, Sherman Oaks, Studio City, Topanga, Canyon, Westwood & Hollywood Hills.

Name

E-mail

facebook Canyon News twitter Canyon News

Canyon News

Bel Air News

Beverly Hills News

Brentwood News

Hollywood Hills News

Laurel Canyon News

Los Angeles News

Los Feliz News

Malibu News

Melrose News

Pacific Palisades News

Santa Monica News

Sherman Oaks News

Studio City News

Topanga Canyon News

West Hollywood News

Westwood News

Woodland Hills

Celebrity News

State News

National News

World Headlines

Deaf News

Entertainment

Film

Television

Music

On the Industry

Star Gazing

St. John's Confidential File

Theatrical Musings

Life & Style

Event Listings

Tech Talk

Looking Good For Lots Less

Spirit & Creativity

Miller Time

Books

View from the Hill

NY WEST

Chrystal's Recipe Corner

Career and Life Coaching

Gardening With Tony

Life According To Lenson

Real Estate Realities

Food

Sports

Marathon Running

Keeping It Bruin: A Look Into UCLA Athletics

Baseball

Basketball

Football

Hockey

Pets

Vi's Corner

Pet Tips

Point of View

John Armor

Message to America

Critic At Large... Ruta Lee

Labor Week

Ramblings

10 Degrees Cooler

McConnors corner

Edge of the west

The Physics Wizard

Auto

Kyle's Kars

Travel

Susan Michelle's Compass

Advice

Ask Deanna

Dear Lily

Ask Oona

Features

Dancing with Earthquakes

Archives

Sports Schedules

Traveling Beyond the Canyon

Edge of the West

Law Man

Ask Us

Nathan Tabor

The Angry Economist

Truth Probe

As I See It

Columnists

Truth Conquers

The Live Wire

Notes from Exile

Letters to the Editor

Dog Training by Anthony

Canyon Mews

Speak!

Sponsors

America's Most Wanted Dogs

World Recipes

Vegetarian Lifestyle

Humor

News Briefs

Local News

Books

News

Canyon Fodder

Bad Movie Night

Critical Projection

Ed's on the Town

Fitness Quests

Flashback Films

Stories of the Strange

Gourmet Grandma

He Said/She Said

Home Matters with Yvonne

L.A. Etch-a-Sketch

L.A. Ruminations

McConnor's Corner

Mommy Minute

Musically Speaking

My Back Pages

Publisher's Pages

ResourceINK

Scene and Heard in L.A.

Silly...But Wise!

Sunset Diaries

Table Options

The Paws Cause

TV Stuff

Cartoon of the Week



Point of View

The Cost Of A Warranty?
Posted by Trevor Roberts on Apr 25, 2014 - 7:09:39 PM

UNITED STATES—Let me ask you a question: how often are you asked about a warranty when you purchase a product?  Hmm, like, all the time. Have you ever asked yourself the question, 'why is that?' What perk do you get out of purchasing a warranty to begin with? In all due honesty, a replaceable product; but why should you have to pay for it? You’ve already done so once. 


That could be my biggest gripe when dealing with warranties. Shouldn’t I already be granted a free item within a year or two if anything happens to the product I just purchased? If there is any product that is a must when it comes to warranties, it’s electronics. It’s almost as if the manufacturer develops crappy products, because they know it's going to break and they want the consumer to spend some extra money. I’m certain the manufacturer and the retailer who sells the products have some sort of agreement intact.

 

The one product where it seems a warranty is a given are Apple products, particularly the iPod, in my opinion. I’ve had so many issues with my iPod I’ve vowed to never purchase another one and I’ll tell you why. First and foremost, I waited years before I purchased my first one. I always knew the price would never drop, but I secretly hoped it would happen, but when it comes to technology, if you want something you have to pay for it. 

 

After purchasing my first iPod back in 2007, it broke within two months. What happened? The screen just froze and wouldn’t come back on. It wasn’t like I was able to pry the device back open, Apple makes it so that the product is almost impossible to open to attempt to fix. That’s besides the fact, so I take the device back to the retailer where it was purchased (I won’t name names), and I had a hassle about getting a new product. First, the employee questioned what was wrong with the device. I mentioned the device wasn’t working, I purchased the warranty and I would like a new one. She took my receipt and viewed the information for accuracy.

I’ll admit, she looked a bit dumbfounded for a few minutes, and then said, “Well, what’s wrong with the device?” Um, it doesn’t work.  Why continue to ask me a question I gave you an answer to, not to mention the fact that I have a warranty that I paid for, just go to the back and get me another device. After a constant back and forth, she had no choice, but to get me another device.


So this goes with the point, I do not want to go back and forth with a retailer on issues regarding a warranty when I have documentation indicating that if ANYTHING and I mean ANYTHING happens to this device, I get a new one without any questions. Why, oh why, do so many retailers fail to acknowledge this? Well, it's all about money. If they can FIX your product and attempt to make it like new, it saves them from having to lose funds on giving out a new product to a client. This is the point of a warranty: you get a new answer without any questions being asked.  This isn’t just for electronic devices, but for jewelry, furniture, appliances (this is a big one), vehicles and so many other things.

 

Perhaps retailers should eliminate the idea of a warranty. If I’m paying for a quality product, I shouldn’t have a worry about it breaking in a week, a month or six months after I purchase it. The sad irony is, these devices are becoming less reliable on a daily basis, what works one minute, is not worth a mention the next.



 

Cliffside Malibu

-------------------------

-------------------------

 

Serving Bel Air, Benedict Canyon, Beverly Hills. Brentwood, Laurel Canyon, Los Feliz, Malibu, Pacific Palisades, Melrose, Santa Monica, Sherman Oaks, Studio City, Topanga, Canyon, Westwood & Hollywood Hills.