Tag: customer service
What Makes SaaS Marketing So Different?
UNITED STATES—SaaS is a transformative force in the contemporary business landscape. It provides flexibility and accessibility that traditional software cannot deliver. This rise also...
Bad Customer Service
UNITED STATES—It happens, and you have to call it out when you see it. How often do you actually encounter bad customer service? I...
Do Utility Companies Care About Consumers?
UNITED STATES—How do you feel about utility companies? I want you to be truly honest with me here because I am starting to feel...
City Launches New Development Project Portal To Improve Customer Service
MALIBU—On May 14, the city of Malibu indicated in an email to Canyon News that it launched a new online Development Portal that streamlines...
Worst Customer Service Ever?
UNITED STATES—Sometimes you receive bad customer service, but other times you receive horrid service which is something I experienced this week, and it just...
Customer Service At Fast-Food Establishments
UNITED STATES—Customer service just feels like it is getting worse by the minute these days. I could do a column on various things, but...
Good Customer Service Does Matter
UNITED STATES—It is safe to say the holiday season is going to be all over by the time you read this column and for...
The Rules Of Tipping
UNITED STATES—There has been a lot of chatter lately from people in my circle who have been abuzz with the concept of tipping. When...
People Are Just So Rude Sometimes!
UNITED STATES—If there is anything that I cannot stand it is people who are just rude and nasty. Look, I get it that people...
BH Chosen As 2022 Finalist For Most Business-Friendly City
BEVERLY HILLS—On Thursday, September 1, the Los Angeles County Economic Development Corporation (LAEDC) announced Beverly Hills is a finalist for their ‘Most Business-Friendly City’...
Does Good Customer Service Matter Anymore?
UNITED STATES—I have worked in the service industry for most of my career. I know what it’s like to deal with people over the...
Service Industry Is No Cakewalk
UNITED STATES—I was recently out at a restaurant this weekend and I realized that it was going to be a wait. The pandemic has...
Customer Service Is Important!
UNITED STATES—I know I have had this discussion before in the past, but it seems that customer service is NOT as important as some...
Strategies That Help To Get More Positive Reviews for a Business
UNITED STATES—One of the most important factors influencing the buying decision of customers is the reviews available online. People have started to rely on...
Santa Monica Launches 311 Program
SANTA MONICA-On Wednesday, March 31, the City of Santa Monica announced that they have launched a new 311 program to improve customer service for...
Good Customer Service Matters!
UNITED STATES—We have talked countless times in the past about how bad customer service tends to transpire at many of our favorite retailers, companies...
Businesses Do Not Care About Customers
UNITED STATES—We’ve talked about customer service so much before in the past, but let’s talk about it yet again, because it seems we have...
Do Companies Care About Customers?
UNITED STATES—This is something that annoys me greatly. Why is it so hard to find decent customer service nowadays? It seems to be the...
Lackluster Customer Service
UNITED STATES—Customer service, what happened to it? I remember the golden days where it was apparent that businesses and companies cared greatly about how...
‘WeHo Smart City’ Initiative
WEST HOLLYWOOD—West Hollywood is launching its WeHo Smart City initiative, which will implement technology throughout the urban strand to enhance the community’s quality of...
